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We strive to provide an unparalleled service in order to satisfy all our consumers to the best of our abilities. We hope that every customer has a great experience with us and enjoy our exclusive products to the utmost.

 

Terms & Conditions

1. We may receive Your personal information including name, phone number, e-mail address, address, credit card information, bank information etc. All such information will be governed by the Our Privacy Policy.

2. In order to avail the Services, You will be required to register Yourself on the Platform

3. The delivery time quoted to You upon order confirmation is approximate estimation and may vary.

4. The Services are available in respect of the items on the menu available on the Platform you agree and acknowledge that provision of the Services is subject to the availability of the Item You order, the delivery address, etc and other crucial factors. We will keep You informed of any changes in the order at the time of confirming Your order.

5. You represent and warrant that (i) You are not incompetent/ barred under the applicable laws to enter into this agreement; (ii) all the information provided to Us are correct and accurate; (iii) You shall not impersonate any person or misrepresent Your identity or affiliation with another person; and (iv) The Services availed are not for resale or for any illegal benefits.

6. We will contact on the phone number provided to Us upon You placing an order to confirm the details of the order, the price paid/ to be paid and estimated delivery time. You shall not be entitled to cancel order once You have received the above confirmation from Us. If an Item You ordered is unavailable post confirmation of the order, We will inform You of such unavailability. In which case:
1. If You have made the payment: You will be entitled to cancel the order and refund of full amount paid for the Services.
2. If You opted for Cash on Delivery: You will be entitled to cancel the order.

7. We reserve Our sole right to cancel Your order if:
1. We cannot reach You to confirm the order.
2. The delivery address provided by You is inaccurate.
3. Failure to deliver Your order due to lack of necessary information.
4. Unavailability of the Items ordered.

8. You may reject the Item and not be liable to make payment, if:
1. You have received the Item/ packaging in damaged state or in a state not fit for human consumption; or
2. You have not placed the order.

9. We accept payment through Cash, Online Banking, KOKO for our online transactions
10. In case of any queries, please contact us at helloguideshoes@gmail.com

Privacy Policy

Collection of personal information
We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, or other Personal Information. You can choose not to provide us with certain information.

Billing and payments
We use third party payment processors to assist us in processing your payment information securely. Such third party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Newsletters
We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However you will continue to receive essential transactional emails.